|
Buying Options
Online orders: if you would like to order one or more of our books,
please click the ‘Buy Now’ button and follow the instructions.
We accept online payments via PayPal which take most major credit and
debit cards – all cards are processed via PayPal’s secure
server so you can place an order with complete confidence. For more
information on PayPal visit www.paypal.co.uk
Email
orders: If you are experiencing difficulties with the website and/or
wish to order by email contact us on info@quartetbooks.co.uk. Privacy Policy
Any personal data is held under the Data Protection Act. We do not
disclose buyers’ information to third parties without prior
permission.
Order Processing & Delivery
We aim to process orders as quickly as possible and most will be
fulfilled with 3-5 working days. We guarantee to fulfil all orders
with 14 days
for UK customers. Please ensure you select the correct shipping
rate for each item ordered. We will not fulfil orders where the postage
has been wrongly calculated. If you do not choose a shipping rate you
will be charged at the overseas rate! UK orders incur no
postage or packing charges. Overseas orders will charged
at£6
for the first book and then £1.00 for each additional book
sent. Tax Charges
All prices quoted are inclusive of United Kingdom VAT.
Out of Stock/Order processing errors
We will try to inform you prior to processing your order via e-mail
if your title is unavailable for any reason. Where this is not
possible
we will contact the you to arrange a full refund. Whilst we make
every effort to avoid errors in payment processing and delivery,
where problems
do occur we will contact you to arrange a full refund/alternative
arrangements.
Returns policy
We do not refund unwanted items however you may return any product
purchased found to be damaged/faulty on delivery within 14 days
of delivery for
a full refund or exchange. Return the item in the original packaging,
including a copy of the invoice/despatch note, to: Returns Dept.
Quartet Books
27 Goodge Street
London W1T 2LD
Quartet Books accept no responsibility
for returned items being lost in transit. Proof of postage is not
considered proof of receipt.
We recommend using a signed for delivery service to ensure receipt.
|